Shipments and returns

Shipping Information

K9 Weather Wear ships orders from Parkton, Maryland. Packages are generally dispatched within 2 days after receipt of payment and are shipped via USPS to addresses in the United States. If you prefer delivery by UPS express an additional cost will be applied, so please contact us before choosing this method.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

We do not ship orders on weekend days or holidays.

Boxes are amply sized and your items are well-protected.

Returns & Exchanges

Every item we sell comes with our 100% Guarantee. We will issue a full refund within 30 days of purchase on merchandise that is new, clean and in a resalable condition. If the item has been worn outside or inside for an extended period of time we cannot accept the exchange or refund.

Returns

We recommend carefully trying on your new Chillybuddy gear indoors, keeping the packaging intact, before your next adventure. Correct fit is critical to the performance of Chillybuddy products.

K9 Weather Wear will gladly accept a return or make an exchange if the product is in new and resalable condition.

Returns and Exchange Instructions:

  1. Contact K9 Weather Wear at 410-357-4044 or email: info@k9weatherwear.com to set up the return or exchange.
  2. Please provide the name that the order was placed under, item you wish to return/exchange and reason for return/exchange.
  3. Do not wash the item. All items must be free of dog hair, new and in resalable condition. Packing tape works great at removed the odd loose dog hair. But don't overdo it! Too much packing tape can ruin the fleece finish.
  4. All items must be returned in their original clear package with hang tags still attached to garment.
  5. The customer is responsible to pay the return shipping for the item they are sending back.
  6. K9 Weather Wear will ship the exchanged item free of charge, using USPS
  7. You will be refunded for your purchase (less the original shipping cost) when it is received and inspected by K9 Weather Wear. If the item is not clean of dog hair and found rolled in a ball, we have the right to charge the customer a cleaning fee of $20.00.
  8. All shipping charges will be refunded for products shipped in our error.
  9. Ship to: “No signature is required”

The Sewing Place
107 Mt Carmel Rd
Parkton, MD
21120
USA